Frequently Asked Questions

  1. What is GenericBid? GenericBid is an online auction site where pharmacies, distributors, hospitals, and governmental entities can bid on manufacturer closeouts, short-dated, and overstock products. GenericBid is a division of Auburn Pharmaceutical, a VAWD Accredited generic distributor that has been in business for nearly 22 years.
  2. Who can bid at GenericBid?If you have a DEA-licensed pharmacy, distribution center, hospital, or governmental entity in the Continental U.S. you are eligible to register with GenericBid.*We do not ship to Alaska or Hawaii.
  3. Is GenericBid legal?Yes, GenericBid is owned and operated by Auburn Pharmaceutical. All products featured on GenericBid are purchased directly from the manufacturer and are stored in a VAWD-Certified facility. In short, GenericBid provides an alternative purchasing platform, with the same quality and regulatory standards set in place by Auburn.
  4. Are Controlled Substances available on GenericBid? No. GenericBid will only feature Rx and OTC products in our auctions. If you are interested in ordering CII-CV products, you may register and begin the application process through AuburnGenerics.com.
  5. How do I register for an account with GenericBid? Simply login to GenericBid.com with your current AuburnGenerics.com username and password. In other words, if you have an account with AuburnGenerics.com you are already registered. If you don’t have an active account with Auburn, you can register by visiting GenericBid.com to set up your account.
  6. When do auctions start and end? Auctions begin every Monday at 5pm EST and end every Friday at 5pm EST.
  7. Where do these products come from?Everything that GenericBid sells comes directly from the manufacturer and is stored in our VAWD Accredited warehouse; none of our products are purchased through the secondary market.
  8. Who will ship the products that I have won?Everything that you win will be invoiced and shipped from Auburn Pharmaceutical’s VAWD Accredited facility in Troy, Michigan.
  9. If I am a current Auburn customer, do I earn Online Rewards from GenericBid purchases?Yes, you will accumulate Auburn Online Rewards Points on all of your GenericBid purchases. If you are not a current Auburn Customer, you will still earn Rewards Points, which you can choose to redeem by ordering through AuburnGenerics.com.
  10. Who is Phil Morescripts?Phil Morescipts is the face of GenericBid.com, and can be easily described as a friendly pharmacist, with an impressive moustache to boot. Phil Morescripts will appear on our website as well as in our social media and email communications. GenericBid is more than just a generics purchasing platform, it is about the experience of fun and adventure. Phil Morescripts invites you to enjoy yourself as you try the new way to buy generics.
  11. Who is the gorilla character that appears on the site and in emails?The gorilla is the GenericBid Yetti character, who appears when there is an “Error Message”. You will also see the Yetti in an email if you have been outbid.
  12. Can I bid on more than one auction?Yes, you can bid on as many auctions as you want. Each item will have its own auction and participating bidders.
  13. Is there a minimum bid?Yes, each auction will post the minimum bid. As participants raise the value of an item by placing higher bids, the bid amount will increase.
  14. Can I change my bid during the auction?Yes, you can raise your bid up until the close of the auction.
  15. Can I increase my desired quantity during the auction?Yes, you can increase your quantity at any time during the auction. However, once you submit your bid, you cannot decrease your quantity unless you are eliminated from the running (i.e. you must be 100% outbid). Once you are eliminated from an auction, you can bid again and choose a new quantity and bid amount.
  16. What if I want a larger quantity than what is being offered in the auction?In some cases, we may have more inventory than the posted quantity in the auction. If you see a product with the following message posted, “Request Larger Quantities”, you can simply click the link to request a price quote on bulk items. After you request a quote, an Auburn Account Manager will contact you within one business day to discuss product availability.
  17. Can I cancel my bid?You cannot cancel your bid once you submit it. All bids are final.
  18. Can I return GenericBid items?No, there are no returns on GenericBid items.
  19. How do I set up my email notification preferences?You can change your Email Notification Preferences in the Account Preferences screen. You can choose several email delivery options to keep you updated on auctions you are actively bidding on. By default, all options are selected. In addition to changing your email options, please make sure you add nofitications@genericbid.com to your safe senders list.
  20. How do payments work?If you have a current account with AuburnGenerics.com, your payment options will be the same. You can choose to pay with a credit card or select “Bill My Account”. If you are a new customer, you have to open a line of credit and have a good credit standing in order to use the “Bill My Account” option. As stated above, you can always pay with a credit card on the Order Confirmation screen. If at any time you need to update or change your payment options, please call GenericBid Customer Support at 800-222-5609 x4GB (x442).
  21. What is the Buyers Premium?There will be a 2% Buyers Premium on all orders. Given that GenericBid is a No-Frills auction platform, and many items will be sold below the market price, the Buyers Premium covers the cost of overhead.
  22. How does shipping work?You are responsible for the cost of shipping. GenericBid items will ship within two business days following the close of an auction. When you register with GenericBid, you will automatically have Ground Shipping. Upon confirming your payment method, you can change your shipping preferences to One Day or Two Day shipping or keep your default option of Ground Shipping. Remember, you are responsible for the cost of shipping, if you opt for One Day or Two Day Shipping, your cost will increase.
  23. If I win multiple auctions, will I have to pay separate shipping charges for each one?If you win multiple auctions, your order will be combined into a single shipping charge. The charge will be reflected in your account and will be applied once auctions are combined and released for shipping, resulting in an overall decrease in shipping costs.
  24. Am I required to confirm my order once I win a bid?No, confirming your order is optional. GenericBid offers the option to “confirm your order” in case you want to change your payment or shipping preferences. Additionally, by confirming your order, your products will ship out the Monday following the close of the auction.

    If you do not confirm your order within one business day of the close of your winning auction, GenericBid will auto-confirm your order and ship out Tuesday morning. Please note that when your order is auto-confirmed, your item(s) will be shipped Ground, and we will apply your default payment method.
  25. How do I change my password?To change your password, please email Customer Service by clicking on the “Forgot Password” link on the right side of this page. **Please note, if you change your password for GenericBid.com, it will automatically change your password associated with AuburnGenerics.com (effective immediately).
  26. How do I change my email?You can change your contact email address by clicking the “Change Your Email” link on the right side of this page.
  27. How can I reach customer service if I need additional support?Please call 800.222.5609 x4GB (x442) Monday-Friday 9am-5pm EST for support.

Contact Us


  • Call one of our Account Managers at 1-800-222-5609 x4GB (442), Monday - Friday, 9:00 a.m. - 5:00 p.m. (EST)

  • Email one of our Account Managers your question(s).

  • Have one of our Account Managers give you a call.

  • Request a password or email change. Please note it may take up to 2 business days.

  • Contact our billing department for all billing inquiries at 1-800-222-5609 x4GB (442).